IT help desk and customer support

Gain visibility and control over IT and customer support issues.

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ServiceDesk Plus

ITIL-Ready Help Desk

  • Web-based, IT help desk software with integrated asset and project management built on an ITIL framework
  • Used by more than 120,000 companies
  • Available in 29 different languages

ServiceDesk Plus MSP

Complete Help Desk for Managed Serviced Providers

  • Web-based, ITIL-ready, IT help desk software with integrated asset management built specifically for MSPs
  • Bill each client effectively and accurately
  • Rebrand each account separately

SupportCenter Plus

Customer Support and Help Desk Management

  • Web-based customer support software
  • Manage customer tickets, account, and contact information
  • Track and manage customer emails as trouble tickets with a robust email management system
  • Manage multiple service contracts and related support plans to service customers on time and bill accordingly

AssetExplorer

Asset Lifecycle Management

  • Discover and monitor all your IT assets (hardware and software) from one place
  • Make informed decisions on planning and purchases
  • Know the total cost of ownership of an asset
  • Ensure software licence compliance
  • Manage the complete IT asset lifecycle
  • Maximize benefits from assets

Zoho Assist

Remote Support Software

  • No prior installation required to start a remote session. Supports multiple monitors
  • On-demand remote support sessions both inside and outside LAN
  • Transfer files, reboot and reconnect (both normal and safe mode) and UAC compatible
  • Web-based solution to support remote customers with unique session ID
  • Firewall-friendly, data transmission secured with SSL and 128-bit AES protocol

Remote Access Plus

Remote Access Software

  • HIPAA compliant advanced Remote Control to troubleshoot any issue.
  • 12+ handy tools to remotely resolve issues in lightening speed.
  • Voice, video and text chats to instantly communicate with end-users.
  • Collaborative troubleshooting with multi-monitor support.
  • User confirmation and ability to record remote sessions.
  • Real-time logging and reports.
  • Power options to optimise production costs & boost productivity.
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