Zoho Assist
In today’s fast-paced and interconnected world, providing seamless and efficient support to your customers is paramount. This is where Zoho Assist steps in, revolutionizing the way businesses approach remote assistance and support. Zoho Assist offers a comprehensive suite of features designed to empower your support teams, streamline troubleshooting, and enhance customer satisfaction.
Why Choose Zoho Assist?
Zoho Assist stands out as a leading remote assistance solution, offering a plethora of benefits that cater to businesses of all sizes and industries.
Seamless Remote Support
Zoho Assist enables your support agents to remotely access and control devices, ensuring quick issue resolution and minimizing downtime. With easy-to-use tools, your team can troubleshoot technical problems, install software, and perform system diagnostics from a centralized dashboard.
Secure and Reliable
Security is a top priority, and Zoho Assist is designed with advanced encryption and security protocols to ensure the protection of sensitive data during remote sessions. Rest assured that your customer’s privacy and your business’s data integrity are maintained at all times.
Cross-Platform Compatibility
Zoho Assist supports a wide range of platforms, including Windows, macOS, and various Linux distributions, making it adaptable to your customers’ diverse technological environments.
Customizable Branding
Deliver a consistent brand experience by customizing Zoho Assist with your company’s logo, colors, and domain. Build trust and reinforce your brand identity during remote support sessions.
Unparalleled Scalability
Whether you’re a small startup or an enterprise-level corporation, Zoho Assist scales effortlessly to meet your growing support needs. Expand your operations without worrying about outgrowing your remote assistance solution.
Integration Capabilities
Seamlessly integrate Zoho Assist into your existing workflow. Whether you’re using Zoho CRM or other software like ServiceNow, Zoho Assist adapts to your processes, saving time and effort.
Features at a Glance
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Remote Control
Take control of remote devices to troubleshoot, configure settings, or provide demonstrations, all while ensuring a smooth user experience.
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File Transfer
Seamlessly transfer files between your computer and the remote device, eliminating the need for cumbersome email attachments or third-party file-sharing services.
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Chat and Voice Calls
Communicate with your customers through built-in chat and voice call features, fostering real-time interaction and clearer communication during support sessions.
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Multi-Monitor Navigation
Effortlessly navigate between multiple monitors on the remote device, enabling more efficient troubleshooting and support.
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Reboot and Reconnect
Restart remote devices and instantly reconnect to the session without disrupting the support process.
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Session Recording
Record support sessions for training, auditing, and quality control purposes, ensuring continuous improvement within your support team.
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Mobile Support
Provide remote assistance to mobile devices, extending your support capabilities to smartphones and tablets.
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Unattended Access
No need for customers to be present during support sessions. With unattended access, support agents can remotely access devices, perform maintenance, and resolve issues without user intervention.
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REMOTE SUPPORT | UNATTENDED ACCESS | |||||
FREE | STANDARD | PROFESSIONAL | ENTERPRISE | STANDARD | PROFESSIONAL | |
Remote Session | ||||||
Instant Chat | Yes | Yes | Yes | Yes | Yes | Yes |
Desktop Application | Yes | Yes | Yes | Yes | Yes | Yes |
UAC Compatibility | Yes | Yes | Yes | Yes | Yes | Yes |
Remote Screen Blanking | – | Yes | Yes | Yes | Yes | Yes |
File Transfer | – | Yes | Yes | Yes | Yes | Yes |
Multi-Monitor Navigation | Yes | Yes | Yes | Yes | Yes | Yes |
Send Alt+Ctrl+Del | Yes | Yes | Yes | Yes | Yes | Yes |
Reboot and Reconnect | – | Yes | Yes | Yes | Yes | Yes |
Session Transfer | – | Yes | Yes | Yes | Yes | Yes |
Screen Capture | – | Yes | Yes | Yes | Yes | Yes |
Schedule Sessions | – | – | Yes | Yes | – | – |
Swap Screen | – | – | Yes | Yes | Yes | Yes |
Session Notes | – | – | Yes | Yes | Yes | Yes |
Voice Chat | – | Yes | Yes | Yes | Yes | Yes |
Video Chat | – | – | – | Yes | – | Yes |
Contacts Management | – | – | – | Yes | – | Yes |
Annotation | – | – | – | Yes | – | Yes |
Remote Print | – | – | – | Yes | – | Yes |
Session Recording | – | – | – | Yes | – | Yes |
Service Queue | – | – | – | Yes | – | – |
Additional storage for session recording | – | – | – | Yes | Yes | Yes |
Additional Call Credits for VoIP | – | – | – | Yes | – | – |
Session Audit | – | – | – | Yes | – | Yes |
Screen Sharing | – | – | Yes | Yes | – | – |
Platform supported (Windows/ Mac/ Linux/ Chrome OS) | Yes | Yes | Yes | Yes | Yes | Yes |
Mobile and IoT device support | – | – | Yes | Yes | – | Yes |
Unattended Access | ||||||
Computer Grouping | – | – | – | – | Yes | Yes |
Custom Domain mapping | – | – | – | – | – | Yes |
Group Permissions | – | – | – | – | Yes | Yes |
Bulk Deployment via Start-up script and Native tool | – | – | – | – | Yes | Yes |
Bulk Deployment via Distributor | – | – | – | – | – | Yes |
Diagnostic tools | – | – | – | – | – | Yes |
Wake-on-LAN | – | – | – | – | Yes | Yes |
Remote Power Options | – | – | – | – | Yes | Yes |
Organization | ||||||
User Management | Yes | Yes | Yes | Yes | Yes | Yes |
Organization Roles | Yes | Yes | Yes | Yes | Yes | Yes |
Departments | – | – | – | Yes | – | Yes |
Rebranding | – | – | Yes | Yes | – | Yes |
Custom Email Templates | – | – | Yes | Yes | – | Yes |
Email Configuration | – | Yes | Yes | Yes | Yes | Yes |
Advanced Reports | – | – | Yes | Yes | – | Yes |
Customer Widget | – | – | – | Yes | – | – |
Number of Technicians | One | Limited | Limited | Limited | Unlimited | Unlimited |
Security and Compliances | ||||||
TLS 1.2 transport security with AES-256-bit encryption | Yes | Yes | Yes | Yes | Yes | Yes |
Idle-Session Time Out | Yes | Yes | Yes | Yes | Yes | Yes |
Action Log Viewer | Yes | Yes | Yes | Yes | Yes | Yes |
Two-Factor Authentication | Yes | Yes | Yes | Yes | Yes | Yes |
Session Confirmation | – | – | – | – | Yes | Yes |
Integrations/APIs | ||||||
Integration with Zoho Desk | Yes | Yes | Yes | Yes | – | – |
Integration with Zoho SalesIQ | Yes | Yes | Yes | Yes | – | – |
Integration with Zendesk | – | Yes | Yes | Yes | – | – |
Integration with ServiceNow | – | Yes | Yes | Yes | – | – |
Integration with Freshdesk | – | Yes | Yes | Yes | – | – |
Integration with Jira | – | Yes | Yes | Yes | – | – |
Import Google Contacts | – | Yes | Yes | Yes | – | – |
Zoho Assist APIs | Yes | Yes | Yes | Yes | Yes | Yes |
Support | ||||||
Basic Support | Yes | Yes | Yes | Yes | Yes | Yes |
Enterprise Support | – | Paid | Paid | Paid | Paid | Paid |